Harkaran Singh Sahni is the Chief Operating Officer at Apollo Hospitals, where he leads hospital operations for the flagship Apollo facility in Jubilee Hills, Hyderabad, driving operational excellence, patient experience transformation, and large-scale service delivery improvement. He plays a critical role in ensuring seamless daily hospital functioning, aligning clinical services, support operations, and customer experience systems to deliver high-quality, patient-centric healthcare at scale.

With over 19 years of experience across healthcare and allied industries, Sahni has built deep expertise in hospital operations, service excellence, customer experience design, and process optimization. Prior to his elevation as COO, he served as Group Head – Service Excellence at Apollo Hospitals, where he led major initiatives to enhance patient journeys, implement digital and omnichannel engagement systems, and strengthen a culture of compassionate care across the organization.

His professional journey also includes leadership roles at leading healthcare institutions such as Medanta—The Medicity and Fortis Healthcare, where he worked across operations and patient services, contributing to improvements in service delivery models, operational efficiency, and patient satisfaction frameworks. Earlier in his career, he also gained experience in the telecom sector with organizations like Vodafone and Bharti Airtel, which helped him develop strong capabilities in large-scale customer operations and service management systems.

Academically, he holds a master’s degree in hospital administration along with advanced executive education from the Indian School of Business, reflecting a strong foundation in both clinical administration and modern management practices. His leadership style blends operational discipline with a strong focus on empathy-driven healthcare delivery, ensuring that efficiency and patient care remain equally prioritized.

Through his role at Apollo Hospitals, Harkaran Singh Sahni continues to play a pivotal part in redefining hospital operations in India—strengthening systems, improving patient outcomes, and building scalable healthcare delivery models aligned with global standards of excellence.